The Site makes available information relating to furniture owned or managed by Royal Palace Group and its associate companies (“Royal Furniture”).

The Site contains “Royal Furniture” trade marks and service marks and devices (including the word “Royal Furniture”) and other valuable trade or service marks owned by Royal Furniture or licensed to Royal Furniture to distinguish its services and products. These trade marks and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of Royal Furniture.

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site are either owned exclusively by Royal Furniture or licensed by Royal Furniture and except as specifically provided in these terms and conditions may not be used, copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical or otherwise, without the prior written approval of Royal Furniture. You may not, without such approval from Royal Furniture, create derivative works from any part of the Site or commercialize any information, products or services obtained from any part of the Site. Information received from a third party may be the subject of copyright owned by that third party.

The Site is for your personal non commercial use and any information may be downloaded by you solely for that purpose. This right to use the information is not a transfer of title, and is subject to the following restrictions:
the information should not be used for any commercial purpose or public display, performance, sale or rental;
no copyright or other proprietary information should be removed / copied;
the information should not be transferred to another person;
software should not be interfered with in any manner;
every person downloading, reproducing or otherwise using the information must prevent any unauthorized copying or usage of the information;
you will only use the information for lawful purposes and in accordance with these terms and conditions.

You accept that all information provided on the Site or any other material accessed through the Site including via any linked web site is general information and is not in the nature of advice. You also accept that all of the information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the information and the Site or any other material accessed through the Site including via any linked web site. Whilst Royal Furniture seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Royal Furniture does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any linked web site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.

In particular Royal Furniture does not warrant that (a) the information or any other material accessed through the Site including via any linked web site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or (b) your access to information or any other material accessed through the Site including via any linked web site will be uninterrupted, timely or secure.
Royal Furniture is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the information or any other material accessed through the Site including via any linked web site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material. Unless otherwise specified to the contrary all new information shall be subject to these terms and conditions. Royal Furniture does not guarantee that the Site will operate continuously or without interruption or be error free.

You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. Royal Furniture does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any linked web site. Royal Furniture does not guarantee or warrant that any material available for downloading

from the Site or any linked web site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements.

You must ensure that any information which you provide to Royal Furniture is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of Royal Furniture or the Information or which may detrimentally interfere with any Royal Furniture system, data or information.

The Site may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. You acknowledge and agree that Royal Furniture does not have any control over the content or availability of linked web sites and accepts no responsibility for the content, privacy practices or any other aspect of linked web sites.Links with linked web sites should not be construed as an endorsement, approval or recommendation by Royal Furniture of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and only to the extent expressly stipulated to the contrary.

As provided in our Privacy Policies, Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. Accordingly, any information which you transmit to Royal Furniture is transmitted at your own risk. Customer information will be protected & confidential, will not be shared

If you breach any of these Conditions your access to the Site will terminate immediately without the necessity of any notice being given to you. Access to the Site may be terminated at any time by Royal Furniture without notice. The provisions of these terms and conditions excluding, limiting and disclaiming the liability of Royal Furniture will nevertheless survive any such termination.

We accept payments online using Visa and MasterCard credit/debit card in AED

All products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. Your placement of an order as a customer does not necessarily assure that we will accept your order. We reserve the right to refuse any order at our sole discretion. In addition, before accepting your order, we may require additional information if you have not provisioned all the information required by us to complete your order.

Quality Assurance

TERMS AND CONDITIONS

Quality Assurance

UAE Made Products Warranty (All-Inclusive Repair Warranty):

• Applicable to: Sofas, Upholstered Beds (Divan Base), and Fabric Wall Panels (Headboards), all crafted in the UAE.
• Frame & Spring: 5 years.
• Foam, Fabric, Mechanisms & Electricals: 6 months.
• Note: Fabric, leather, PU, and PVC quality is covered only where the issue is due to a manufacturing defect. Wear and tear, staining, misuse, liquid damage, or damage incurred due to

usage are not covered under warranty.

Mattress Warranty (All-Inclusive Repair Warranty):

• Cooltech Spring Mattress: Up to 25 years.
• Foam & Medical Mattress: Up to 5 years.
• Note: Warranty does not cover damages due to improper storage or incorrect installation, such as size mismatches between the mattress and bed base.
• Claims for mattress compression or sagging are accepted only if the visible indentation or sagging exceeds 5 cm.
• Size variation of +/- 2 cm in mattresses or toppers shall be considered within acceptable manufacturing tolerance.

International & Metal Furniture Warranty:

• General repairs: 1 year.
• Mechanical & electrical components: 6 months.

Warranty Exclusions: Warranty will be void if any of the following conditions are found:

• Improper use, excessive soiling, or staining.
• Incorrect assembly or installation by third-party suppliers.
• Placement outdoors or in humid environments.
• Water, alcohol, or other liquid damage.
• Improper cleaning methods.

Customer Responsibility

• Customers must ensure within 48 hours of placing the order that the product fits through all access points such as elevators, corridors, and staircases. Any required modifications should

be made within this period to prevent delivery delays or extra charges.

• It is the customer’s responsibility to ensure clear and adequate access for delivery and to check for any restrictions on building access or timing.
• Customers are required to inspect fragile items (e.g., marble, glass) at the time of delivery and report any visible defects within 24 hours.

Return, Refund & Exchange Policy

• 90-Day Exchange Policy: If the mattress is not comfortable, it can be exchanged once with the same size mattress (standard sizes only: 120×200, 160×200, 180×200, 200×200). A delivery

charge of AED 100 + VAT applies.

• Accessories can be returned or exchanged within 7 days if unused, undamaged, and returned with the original receipt and packaging , Return delivery Charges are applicable.
• Exchanges/refunds for damaged or defective items are only applicable if repair is not possible, at the sole discretion of the company.
• No exchanges or refunds will be accepted due to customer fault, change of mind, or disliking of the product after delivery.
• Company reserves the right to refuse returns of the product if found misused or damaged post-delivery.
• Furniture cannot be returned or exchanged after delivery.
• Customers must inspect the product at the time of delivery and report any visible defects within 24 hours.
• A redelivery charge applies to items that require redelivery on customer-initiated requests.
• Exchanges/refunds for damaged or defective items are only applicable if repair is not possible, at the sole discretion of the company.
• No exchanges or refunds will be accepted due to customer fault, change of mind, or disliking of the product after delivery.
• Furniture cannot be returned or exchanged 24 hours after delivery.
• A change in mattress size after order confirmation shall be subject to a deduction of 30% from the original order value while processing the refund or adjusting the amount against a new order.
• Delivery charges are non-refundable. If delivery has been attempted or completed, the delivery cost will be deducted from any eligible refund

• Any mattress submitted for return, exchange, or warranty claim must be clean, hygienic, and free from stains, odours, or damage.

General Terms & Conditions

• Made-to-order products cannot be cancelled, returned, or exchanged.
• Third-party deliveries are non-returnable.
• The warranty applies to domestic use only and does not cover improper use, staining, damage from liquids, or incorrect cleaning methods.
• Store credits are valid for 12 months.
• “As-Is” products, showroom pieces, open mattresses, and unwrapped linen are non-returnable and non-exchangeable.
• Product colors, textures, and finishes may vary slightly due to screen settings or production batches.
• Customers are responsible for maintaining the product according to care instructions to keep it within warranty terms.
• Products may have a temporary scent resulting from the manufacturing and packaging process; this is considered safe and will naturally dissipate over time.
• Any damages during transit should be reported immediately with supporting evidence (photos, reports).
• Specific return packaging requirements must be followed, including original packaging and labeling.
• The warranty will be void if unauthorized personnel alter, misuse, or repair the product.
• Royal Furniture shall not be liable for any indirect, incidental, or consequential damages resulting from the use of its products.
• A non-refundable deposit is required for made-to-order items.
• Customers must inspect the product at the time of delivery and report any visible defects within 24 hours.
• Royal Furniture reserves the right to refuse returns if the product is misused or damaged post-delivery.
• Customers are responsible for proper assembly and maintenance as per the product manual.
• Any disputes shall be referred to arbitration in accordance with UAE law.
• Normal sagging, softening, or compression of sofas due to regular use or frequent sitting over time shall not be considered a manufacturing defect and is therefore not covered under

warranty.

• Products relocated, shifted, or moved from the original delivery location shall not be covered under warranty.
• For further detailed terms and conditions, please visit our website www.royalfurniture.ae or scan the QR code.

Delivery Policy

• Customers must prepare the delivery area in advance to avoid delays.
• Full payment is required 3 business days before the agreed delivery date; any delay will result in rescheduling to the next available slot.
• Free delivery and installation for orders above AED 1000 (VAT inclusive).

Staircase delivery charges:

• Up to 5 floors: Free.
• 6-15 floors: AED 200.
• Above 15 floors: Delivery will be to the ground floor only. The customer must arrange transport from the ground floor to their floor. Any damage incurred during this transport will not be

the responsibility of Royal Furniture and will void the warranty.

• If delivery is missed two times, every subsequent rescheduling will incur a charge of AED 100 + VAT per attempt.
• The customer or their representative must be present during delivery.

Cancellation Policy

• Cancellations (except for made-to-order items) are allowed 3 days before delivery for a credit note.
• Cancellations requested within 24 hours of the scheduled delivery time will incur a 10% fee, inclusive of VAT.
• Refunds to credit/debit cards will incur a 3% service charge.
• Refunds for credit card or debit card payments may take approximately 2 to 3 weeks to reflect in the customer’s account, subject to bank processing timelines.

Storage Policy

• Fully paid items are eligible for 30 days of free storage.
• Storage for partially paid items beyond the agreed delivery date cannot be guaranteed.
• Beyond 30 days, a 5%  monthly storage fee applies.

Customer Care

• Hotline: 800-ROYAL (76925).
• Chat with us: 058-8800-318.
• Email: customercare@royalgroup.ae.
• A home delivery charge of AED 100 applies for orders below AED 1000.

• No exchanges or refunds will be accepted due to customer fault, change of mind, or disliking of the product after delivery.
• Furniture cannot be returned or exchanged after delivery.

** All Custom made products are made upon order and displayed Colours are subjected to availability , whatsapp us for customization / color options and delivery lead time and for Imported in stock products whatsapp us for delivery lead time / product queries at our whatsapp number +971 55 979 3675, or email us at webstore@royalgroup.ae.

** Coupon Code not applicable for special deal items.

General Terms & Conditions

• Made-to-order products cannot be canceled, returned, or exchanged.
• Third-party deliveries are non-returnable.
• The warranty applies to domestic use only and does not cover improper use, staining, damage from liquids, or incorrect cleaning methods.
• Store credits are valid for 12 months.
• “As-Is” products, showroom pieces, open mattresses, and unwrapped linen are non-returnable and non-exchangeable.
• Product colors, textures, and finishes may vary slightly due to screen settings or production batches.
• Customers are responsible for maintaining the product according to care instructions to keep it within warranty terms.
• Products may have a temporary scent resulting from the manufacturing and packaging process; this is considered safe and will naturally dissipate over time.
• Any damages during transit should be reported immediately with supporting evidence (photos, reports).
• Specific return packaging requirements must be followed, including original packaging and labeling.
• The warranty will be void if unauthorized personnel alter, misuse, or repair the product.
• Royal Furniture shall not be liable for any indirect, incidental, or consequential damages resulting from the use of its products.
• A non-refundable deposit is required for made-to-order items.
• Customers must inspect the product at the time of delivery and report any visible defects within 24 hours.
• Royal Furniture reserves the right to refuse returns if the product is misused or damaged post-delivery.
• Customers are responsible for proper assembly and maintenance as per the product manual.
• Any disputes shall be referred to arbitration in accordance with UAE law.

Royal Furniture does not accept any liability for any failure by Royal Furniture to comply with these terms and conditions where such failure is due to circumstances beyond its reasonable control. If Royal Furniture waives any rights available to it under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these terms and conditions are invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

If you have been provided with a login and password, then any such login and password are for your personal use only. You may not reveal your login or password to anyone else or permit anyone else to use your login and password to access the Site. You are responsible for maintaining the confidentiality and security of your login and password and accept responsibility for all activities that occur under your account or password. You must notify Royal Furniture immediately in the event that the security of your login or password has been breached.

Website “ www.royalfurniture.ae ” will NOT deal or provide any services or products to any of OFAC sanctions countries. There will be an additional charge of AED 800/- for western regions of Abu Dhabi.

• Customers must prepare the delivery area in advance to avoid delays.
• Full payment is required 3 business days before the agreed delivery date; any delay will result in rescheduling to the next available slot.
• Free delivery and installation for orders above AED 1000 (VAT inclusive).
• Staircase delivery charges:
  • Up to 5 floors: Free
  • 6-15 floors: AED 200
  • Above 15 floors: Customer must arrange transport; delivery will be to the ground floor only.
• If delivery is missed two times, every subsequent rescheduling will incur a charge of AED 100 + VAT per attempt.
• The customer or their representative must be present during delivery.
• Storage Policy
  • Fully paid items are eligible for 30 days of free storage.
  • Storage for partially paid items beyond the agreed delivery date cannot be guaranteed.
  • Beyond 30 days, a monthly 10% storage fee applies.
  • Customer Responsibility
    • Customers must ensure within 24 hours of placing the order that the product fits through all access points such as elevators, corridors, and staircases. Any required modifications should be made within this period to prevent delivery delays or extra charges.
    • It is the customer’s responsibility to ensure clear and adequate access for delivery and to check for any restrictions on building access or timing.
    • Customers are required to inspect fragile items (e.g., marble, glass) at the time of delivery and report any visible defects within 24 hours.

All notices and other communications permitted or required by the provisions of this Agreement may be given by electronic mail or, if by Royal Furniture, by posting such notice on the Site. Notice is deemed given upon receipt by you if sent by electronic mail or or immediately upon posting to this Site.

In no event shall Royal Furniture be responsible for any direct, indirect, special, incidental or consequential loss or damage, including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of (a) your use of the Site or any linked web site; or (b) your use of or reliance on information or any other material accessed through the Site including via any linked web site.

This terms and conditions shall be governed by the Laws of Dubai, UAE.