Refunds will be done only through the Original Mode of Payment
MATTRESS EXCHANGE POLICY
Mattress exchange policy is applicable to below mattresses sizes only:-
200×200, 200×180, 200×160, 200×120
CUSTOM PRODUCT ORDERS CAN’T BE CANCELLED OR RETURNED
Each custom product is made specifically to your specifications and as a result, your orders can’t be modified, cancelled or returned.
On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.
CANCELLATION
Regarding the cancellation 3% will be reduced from the total amount of your order. All online purchase returns will be accepted basis approvals from the management and the refund time may take from 5-6 days depending upon the management approval & bank policies.
CANCELLATION BY SELLER
We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
SPECIAL OFFERS, PROMOTIONS AND GUARANTEES
When you register for or redeem Royal Furniture special offers or other promotions, we may ask for personal information in order to note the success of our programs for future offers. You also may provide such information when you fill out a guarantee card about a product you purchased from Royal Furniture. Or you may provide us with information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.